Terms & Conditions

These Terms and Conditions ("Terms") apply to all cleaning services provided by Nita's End of Tenancy Cleaning Services ("we", "us", "our") in Birmingham, UK. By paying the booking deposit and confirming a booking through our website, by email or by phone, you ("the Customer") accept these Terms in full. If you are booking on behalf of a landlord, letting agent or another person, you confirm you are authorised to accept these Terms on their behalf.

Online quotes are calculated from the information you provide in our booking form (property type, number and type of rooms, appliances, extras). The quote is a fixed price for the property as described.

If, on arrival, the property differs materially from the description given (for example more rooms, a furnished property declared as unfurnished, exceptional levels of dirt, hoarding, biohazards, or pest infestation), we reserve the right to adjust the price before starting, or to decline the job. If we decline the job for this reason, the failed appointment fee in section 6 applies.

A minimum charge applies to all bookings. All prices include cleaning products and equipment.

A booking deposit is payable online at the time of booking. The deposit is non-refundable and is deducted from the total price.

The remaining balance is due within 3 days after completion of the clean, by cash or bank transfer, unless agreed otherwise in writing. Balances not received within 3 days may incur reasonable late-payment costs and, where relevant, statutory interest.

We reserve the right to withhold completion photographs or receipts until payment has been received in full.

To allow us to carry out the service, you must ensure that:

• the property has working electricity and hot running water on the day of the clean — these are essential for professional cleaning;
• the property is vacated: all furniture and belongings that are moving out have been removed, and no removal works, tradespeople or occupants are present during the clean;
• we can access the property at the booked time (keys, codes, or someone to let us in);
• fridges and freezers to be cleaned are emptied and defrosted at least 24 hours in advance;
• any hazards at the property (broken fittings, sharp objects, unsafe flooring, etc.) are disclosed to us in advance;
• accurate parking information has been provided; where no allocated parking exists, any parking or permit costs necessarily incurred may be added to the balance.

Please remove or securely store all cash, jewellery, documents and other valuables before the clean. We do not accept any responsibility or liability for money, valuables or fragile items left at the property during the clean.

In furnished properties, our service covers the property and its fixtures, fittings and furniture surfaces. Cleaning, moving or handling of personal belongings (clothes, dishes in use, personal effects, papers, toys and similar) is not included. We may move light items to clean under or around them, but we are not obliged to do so.

If the clean cannot be carried out or completed for a reason attributable to the Customer, a failed appointment fee of £200 is payable, in addition to the forfeited deposit. Reasons include (but are not limited to):

• no access to the property at the booked time (no keys, wrong keys, nobody to let us in);
• no working electricity or no hot water at the property;
• the property is not vacated or removal works are still in progress;
• the condition or description of the property differs so materially from the booking that the service cannot reasonably be performed and we decline the job under section 2;
• the appointment is cancelled with less than 24 hours' notice.

The fee reflects the reserved time slot, travel, and staff costs that cannot be recovered at short notice.

The booking deposit is non-refundable in all cases of cancellation by the Customer.

You may request to reschedule your booking free of charge with at least 48 hours' notice, subject to availability. Rescheduling requests with less notice are treated at our discretion; where we cannot accommodate them, the cancellation terms above apply.

If we have to cancel a booking for reasons within our control, we will offer you the next available slot or a full refund of the deposit. This is the limit of our liability for cancellations by us.

We clean to a letting-agent standard checklist appropriate for end of tenancy inspections. If your landlord or letting agent flags an item covered by our checklist within 48 hours of the clean, we will return and re-clean that item free of charge. This guarantee requires reasonable photographic evidence and access to the property, and it does not extend to items outside our checklist, to areas that were inaccessible on the day, or to any deterioration occurring after the clean.

Some conditions cannot be fully corrected by cleaning and are excluded from any guarantee: permanent staining or discolouration (including bleach damage, dye, burns, limescale etching), mould staining in silicone seals, wear and tear, pre-existing damage, and heavily neglected surfaces where full restoration is not possible. We will always be honest about what can be achieved before we start.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

Subject to the above, our total liability arising from any booking is limited to the total price paid for that booking, and we are not liable for indirect or consequential losses (including loss of deposit negotiations between tenant and landlord, lost rent, or missed check-out deadlines).

Any damage allegedly caused by us must be reported within 24 hours of the clean with photographic evidence.

We want every handover to be spotless. If anything falls short, contact us within 48 hours at nitacleaningservices@gmail.com or by phone with photos, and we will make it right under section 8.

We use the personal details you provide (name, contact details, property address) solely to provide the service, process payment, and send booking communications. We do not sell your data. Payment card details are processed by our payment provider (Stripe) and never touch our servers.

We may update these Terms from time to time; the version in force at the time of your booking applies. If any provision of these Terms is found invalid, the remaining provisions remain in force. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.